Privacy Policy


In connection with the use of the services available on its website, mobile site and mobile applications, E-ZICOM, as data controller, may collect and process personal data about you. Personal data means any information relating to an identified or identifiable individual; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity. E-ZICOM is committed to respecting the privacy of its prospects and visitors to its website, mobile site and mobile applications. All processing of personal data implemented within the framework of the accessible services complies with the applicable local regulations on the protection of personal data and in particular with the provisions of the French Data Protection Act of 6 January 1978 as amended and the General Data Protection Regulation (EU Regulation 2016/679) or “GDPR”. E-ZICOM is responsible for the processing of your personal data. In order to ensure the proper application of these rules, E-ZICOM has appointed a data protection officer who is the preferred contact with the Commission Nationale de l’Informatique et des Libertés (CNIL). E-ZICOM also implements appropriate internal procedures to raise awareness and ensure compliance within its company.


E-ZICOM is committed to ensuring a high level of protection for the personal data of its customers, prospects, users of its website, mobile site and mobile applications and any other person whose personal data it processes. E-ZICOM undertakes to comply with the regulations applicable to all processing of personal data that it implements.

In particular, E-ZICOM is committed to the following principles:

• Your personal data is processed in a lawful, fair and transparent manner (lawfulness, fairness, transparency).

• Your personal data is collected for specified, explicit and legitimate purposes and is not further processed in a manner incompatible with those purposes (limitation of purpose).

• Your personal data is kept in an adequate, relevant manner and is limited to what is necessary for the purposes for which it is processed (data minimisation).

• Your personal data is accurate, kept up to date and all reasonable steps are taken to ensure that data which is inaccurate, with respect to the purposes for which it is processed, is erased or rectified without delay (accuracy). E-ZICOM implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of data subjects from the outset of the design of the processing operations. In addition, E-ZICOM contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.). Finally, E-ZICOM is committed to complying with all other applicable data protection laws and regulations, including those relating to the rights of data subjects, retention periods for personal data, and obligations with respect to cross-border transfers of personal data.


1. Methods of collecting your data As part of our relationship, you may provide us with your personal data by various means, including on our website, our mobile app when you browse the Internet, make purchases, fill out various collection forms, subscribe to an e-newsletter, create an account, submit a job application, post comments on our social networking pages, establish contact with E-ZICOM or otherwise provide us with your personal data.

2. Processing purposes and legal bases Your data is mainly used for the purposes of purchases, after-sales service, processing of your requests and/or complaints, but also to ensure safety and security against theft and to fight against fraud.

In addition to the cases where your consent has been obtained (in particular to send you personalised offers), the processing of your data for the various purposes mentioned above is in particular necessary:

• to ensure the execution of the sales contract,

• for the purposes of the legitimate interests pursued by E-ZICOM (including developing new services and offers, improving customer service, etc.).

In particular, your data is used:

• to enable you to benefit from all the services or benefits available on E-ZICOM’s website, its mobile site and its mobile apps, • to enable you to browse our website,

• to better match our information, notifications, offers and other forms of services to your interests,

• for enrichment by sharing certain information with privileged commercial partners in order to improve our knowledge of your areas of interest and allow us to send you personalised offers and other services (subject to your prior agreement when required and to respect your right to object, in accordance with the applicable rules on commercial prospecting).


E-ZICOM undertakes to retain your personal data for no longer than is necessary for the purposes for which it is processed. In addition, E-ZICOM retains your personal data in accordance with the retention periods imposed by applicable laws. These retention periods are defined according to the purposes of processing implemented by E-ZICOM and take into account the applicable legal provisions imposing a specific retention period for certain categories of data, any applicable statute of limitations and the recommendations of the CNIL regarding certain categories of data processing.


1. 1. Recipients of your data The data collected on E-ZICOM’s website, mobile site and mobile apps may be disclosed to third parties (e.g., transportation companies). Please note that E-ZICOM requires its service providers to implement strict confidentiality and protection measures for this data.

2. Data transfers outside of the European Union Some of the recipients mentioned above may be established outside of the European Union and may have access to some or all of the personal information collected by E-ZICOM. In this context, E-ZICOM is committed to ensuring the protection of your data in accordance with the strictest rules, in particular through the signature, on a case-by-case basis, of contractual clauses based on the European Commission model, or any other mechanism that complies with the GDPR, whenever your personal data is processed by a service provider outside of the European Economic Area and whose country is not considered by the European Commission as providing an adequate level of protection.


In accordance with the applicable regulations on the protection of personal data, you can, at any time, exercise your rights of access, rectification and deletion of data concerning you, as well as your rights of limitation and opposition to the processing and the portability of your personal data. In addition, you have the legal right to define guidelines on the fate of your personal data after your death. Furthermore, any person who is a minor at the time of collection of his or her personal data can have it deleted as soon as possible. These rights can be exercised by mail to the following address: E-ZICOM Délégué à la Protection des Données / Data Protection Officer 46-48 RUE GAY LUSSAC, 94430 CHENNEVIERES SUR MARNE In this context, we ask you to accompany your request with the items necessary for your identification (last name, first name, e-mail) as well as any other information necessary to confirm your identity. For certain specific services, these rights may be exercised directly online (management of your user account, management of your purchases). For certain specific services, these rights may be exercised directly online (management of your user account, management of your purchases). You also have a right of recourse to the Commission Nationale de l’Informatique et des Libertés in the event of a violation of the applicable regulations on the protection of Personal Data and in particular the GDPR. When you contact our customer service, your call may be recorded for the purposes of improving service quality, preventing disputes and malicious calls. If you do not wish to be recorded, please inform the advisor directly. You also have the right to object to the processing of your personal data for commercial prospecting purposes. Where required by law, your data will only be used for the purposes of electronic prospecting with your explicit consent. In addition, if you no longer wish to receive E-ZICOM’s e-mail newsletter, you can click on the unsubscribe link located at the bottom of each communication. If you do not wish to receive offers from E-ZICOM and our partners, you can update your communication preferences in your profile by logging into your E-ZICOM account.


In order to constantly improve the quality of the services offered on the site and their adequacy with your expectations, E-ZICOM may use “cookies”, text files used to identify your terminal when you connect to one of our services. By depositing a cookie or tracker on your terminal (computer, tablet, smartphone, etc.), E-ZICOM is able to collect personal information and data.

Depending on your choice of terminal settings, cookies allow, among other things:

• use of the main features of the E-ZICOM site,

• optimisation of our website and to detect possible technical problems,

• memorisation of your choices and preferences and customisation of your user interface,

• establishment of statistics for traffic management purposes and the use of the various elements comprising the E-ZICOM website (sections visited, paths taken by the Internet user) to improve the ergonomics of the site and the interest of the services offered,

• evaluation of the effectiveness of our advertising campaigns by tracking and evaluating the number of sales and clicks based on our advertising investments,

• tracking of the content of the pages you visit, the searches you perform, the information you choose to share when you register on other sites, the pages and websites you may have visited,

• sharing of information with other websites in order to provide you with relevant advertisements and announcements,

• sharing of information on social networks. Depending on the configuration choices regarding the use of cookies, certain trackers may be issued or read by third parties (advertising providers, communication agencies, etc.) when you browse the E-ZICOM website.


Ensuring the security and privacy of the personal information you entrust to us is a priority for E-ZICOM. We implement all relevant technical and organisational measures with regard to the nature, scope and context of the personal data that you communicate to us and the risks presented by its processing in order to preserve the security of your personal data and, in particular, to prevent any destruction, loss, alteration, disclosure, intrusion or unauthorised access to this data, accidentally or unlawfully. We offer you a secure online payment system using the latest technologies. E-ZICOM strives to combat identity theft practices on the Internet. This is why we use, for example, a device to detect fraudulent payments made by credit card. This device is designed to protect you in the event of loss or theft of your bank card. The security and confidentiality of personal data is based on good practices. For this reason we request that you do not give your passwords to third parties, that you always logout from your profile and your social account (especially in the case of linked accounts) and to close your browser window at the end of your work session, especially if you access the Internet from a computer shared with others. This will prevent other users from accessing your personal information.


E-ZICOM does not collect or process personal data from children under the age of 16 without the prior consent of the parents or guardians with parental responsibility for the child. If personal data concerning children is collected via the website, apps or mobile sites, parents or guardians with parental authority may object by contacting us at the following address: Furthermore, as stated above, children who are minors at the time of collection of their personal data may have their data erased as soon as possible.


On several pages of E-ZICOM’s website you can click to access the websites of other companies. We advise you to read the policies of these sites regarding the processing and protection of personal data, as the terms and conditions on these sites may differ from E-ZICOM’s terms and conditions. E-ZICOM shall not be responsible for the processing of personal data by these other websites.


If you have any further questions about this policy or about how E-ZICOM handles your personal data, please contact our data protection officer at


E-ZICOM reserves the right to adapt the privacy policy and will inform you of any changes or additions on its website. This version was produced on 3 September 2019. This version was produced on 3 September 2019.